Currys PC World customer details hacked

New Technology, Science, Computing, Gadgets...

Moderators: inspector, Dragonrider, jay, thecaretaker

Post Reply
User avatar
Forum Admin
Forum Admin
Posts: 2333
Joined: Fri, 15th Jun 2001, 1:00pm

Currys PC World customer details hacked

Aug 2018 10 10:46

Post by thecaretaker » Fri, 10th Aug 2018, 10:46am

Post by thecaretaker by thecaretaker Aug 2018 10 10:46

Just had the following email from Currys PC World

Dear Customer

On June 13, we began to contact a number of our customers as a precaution after we found that some of our security systems had been accessed in the past using sophisticated malware.

We promptly launched an investigation. Since then we have been putting further security measures in place to safeguard customer information, increased our investment in cyber security and added additional controls. In all of this we have been working intensively with leading cyber security experts.

Our investigation, which is now nearing completion, has identified that approximately 10 million records containing personal data may have been accessed in 2017. This unauthorised access to data may include personal information such as name, address, phone number, date of birth and email address.

While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and we have no confirmed instances of customers falling victim to fraud as a result. We are continuing to keep the relevant authorities updated.

As a precaution, we are letting our customers know to apologise and advise them of protective steps to take to minimise the risk of fraud.

These include:
  • If you receive an unsolicited email, letter, text or phone call asking for personal information, never reveal any full passwords, login details or account numbers until you are certain of the identity of the person making the request. Please do not click on any links you do not recognise.
  • If you think you have been a victim of fraud you should report it to Action Fraud, the UK’s national fraud and internet crime reporting centre, on 0300 123 2040*.
  • We also recommend that people are vigilant against any suspicious activity on their bank accounts and contact their financial provider if they have concerns.

You can find more information here

We take the security of your data extremely seriously and have previously announced that we have taken action to close off this access and have no evidence it is continuing. Nevertheless, we felt it was important to let customers know as soon as possible.

We continue to make improvements and investments to our security systems and we’ve been working round the clock to put this right. We’re extremely sorry about what has happened – we’ve fallen short here. We want to reassure you that we are fully committed to protecting your data so that you can be confident that it is safe with us.

Yours sincerely,

Antreas Athanassopoulos
Dixons Carphone Chief Customer Officer

What, like this one?

You do not have the required permissions to view the files attached to this post.
Growing Old is Mandatory - Growing Up Is Optional

User avatar
Forum Admin
Forum Admin
Posts: 1426
Joined: Fri, 15th Jun 2001, 1:00pm

Re: Currys PC World customer details hacked

Aug 2018 10 11:18

Post by Dragonrider » Fri, 10th Aug 2018, 11:18am

Post by Dragonrider by Dragonrider Aug 2018 10 11:18

While there is now evidence that some of this data may have left our systems,
Now, do you think they mean that there is NOW evidence to they HAVE lost info, or do they really mean NO evidence....
After 28 years in one school, moving on to a new start and new lifestyle, Headmistress free! Double Stroke survivor.

User avatar
Forum Member
Forum Member
Posts: 3490
Joined: Fri, 11th Mar 2005, 7:21pm

Re: Currys PC World customer details hacked

Aug 2018 10 13:54

Post by Drone » Fri, 10th Aug 2018, 1:54pm

Post by Drone by Drone Aug 2018 10 13:54

I understand that it now appears that a lot of details have been hacked about people who have booked into Butlins Holiday Camps.

Post Reply